Max Healthcare
App & UI/UX
[Introduction]
Problem Identification
Patients often experience unnecessary delays and confusion when visiting hospitals for appointments. From unclear appointment statuses to long billing queues and difficulty navigating within the hospital, these hurdles increase stress, reduce patient satisfaction, and waste time. Many patients also arrive late due to traffic or delays in planning their visit.
Our Approach
To address these pain points, we focused on designing a feature within the existing Max My Health app that streamlines the appointment journey. The goal was to reduce manual effort, enhance transparency, and deliver a proactive, stress-free hospital visit experience through a single touchpoint—Appointment Status.
[Description]
Research and Insights
80% of patients reported confusion regarding appointment details post-booking.
60% of users preferred digital payments but couldn’t always pay online.
Long queues for billing discouraged patients, especially elderly users.
Real-time doctor status and hospital crowd levels were major concerns.
Users needed a smarter way to estimate travel time and find directions easily.
The Solution – Nexus-Appointment Status Feature
Appointment Status offers a comprehensive appointment assistant experience within Max My Health that ensures users have everything they need before, during, and after their hospital visit.
Key Highlights
View Appointment Details Instantly : Access doctor name, department, time, and status right after booking.
Smart Payment Reminder : If payment hasn’t been made, users get a prompt to pay online—saving time and avoiding long billing queues at the hospital.
Real-Time Doctor Status : Check if the doctor is running on time, delayed, or available.
Hospital Crowd Intensity : View how crowded the hospital is to better plan your arrival.
Estimated Travel Time & Smart Departure Suggestion : Get notified when it's time to leave based on your location and traffic, so you reach on time.
Integrated Directions with CTA : One-tap directions via Maps help users navigate easily to the hospital.
Minimal Steps, Maximum Clarity : Designed with simplicity to make navigation and information retrieval effortless.
Appointment Status is more than a feature—it’s your healthcare assistant that eliminates guesswork, saves time, and makes hospital visits smoother and smarter. Now patients can confidently say goodbye to chaos and hello to clarity—only on the Max My Health App.
